FAQs

Dear Customer,

We experienced delays in shipping items such as quilts, blankets, quilt bed sets, and flag signs due to the impact of the Omicron variant of COVID-19. The packages cannot be picked up by express services until April 11th. As a result, some orders for these products placed between March 23rd and March 31st will be delivered slightly later than usual.
We sincerely apologize for the inconvenience and hope that you will understand the current situation. This is also an unexpected announcement for our company, despite the fact that the pandemic has caused significant damage to the world.
We will do everything possible to expedite the shipment and get the products to you as soon as possible.
Thank you so much!

Do you ship internationally?

Yes, we do.

Where are Astrocus orders shipped from?

All products are made and shipped from our Print Provider in United States, United Kingdom, Australia and Asia. This depends on the product type.

Could the COVID-19 outbreak cause shipping delays?

Regrettably, yes. Because most people are staying at home, the volume of orders has increased significantly. Despite our efforts to maximize productivity, there are still some delays caused by our suppliers and shipping carriers. All of these factors may cause your shipments to be delayed. Please accept our apologies for this inconvenience.

Can I use special characters when placing order?

Because special characters are not displayed by all fonts, please DO NOT use non-letter or non-number characters when entering names. If you try to use special characters, they will be converted to a question mark or a blank.

In such a case, we will not accept a return or refund.

How long will it take for my order to be processed?

Merchandise is typically produced and shipped from our facility within 4-6 business days of purchase. Standard domestic shipping takes 2-10 days and international shipping takes 4-30 days. However, due to COVID-19 constraints, the time frame has been significantly altered; please see the timeline below for more information.

*Shipping may take longer than anticipated. Please contact us at support@astrocus.com if your order has not arrived within the estimated delivery time.

Destination Processing Time Shipping Time
USA 7-10 business days 15-20 business days
EU 7-10 business days 15-20 business days
Canada 9-13 business days 20-25 business days
Australia 7-10 business days 15-20 business days

 

What is considered a business day?

Business days are Monday through Friday. Business days exclude weekends and holidays.

How can I track my shipment?

Once your order ships, you will receive an email with tracking information. In case you do not receive shipping notification email after estimated processing time, please contact us at support@astrocus.com

Will I receive the correct item if the confirmation section does not show my design?

The confirmation screen frequently displays the default images rather than yours. Please accept our apologies for the inconvenience. Please contact us at support@astrocus.com if you want to double-check your order.

Can I change or cancel my order(s)?

Within 24 hours, we can assist you in changing or canceling your orders. If your order has already been processed, we can no longer change or cancel it. As a result, if you change your mind, please contact us within 24 hours at support@astrocus.com.

I never received an order confirmation email. Can you help me out?

Sure! Please first check your spam folder or email inbox for an email from "Astrocus." If you don't see one, it's most likely because you entered your email address incorrectly when making your purchase. If you did not receive the email, please contact us as soon as possible so that we can update your email address and resend your confirmation email.

I'm having a technical problem with your website or am unable to place an order due to an error. Help!

Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours. Or please contact us at email support@astrocus.com

I never received my order. Help!

Oh no! We'll handle this for you. If it has been more than 40 days since you ordered (our current maximum delivery time), please contact us at support@astrocus.com and we will look into the status of your order and resend it to you without question.

My order arrived broken. 

We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please contact us right away and we'll work it out for you and resend it to you or make a refund!

I have received only part of my order in the mail so far. Can you tell me where the other items are?

As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers around the world (in Europe, the US, Asia, Latin America) -- so your order, if you purchased several items,  will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!

How can I change my design? 

We can help you to change the design within 24 hours. We can no longer change your design if it has already processed. Therefore, if you would like to change anything, please contact us at support@astrocus.com within 24 hours with your order number and your requests.